Tag: #CustomerExperience
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eNovate and Cobi Launch Large-Scale AI-Powered Digital Payment Infrastructure
This partnership brings hyper-personalised, real-time experiences to millions of users Dubai, UAE – 17 February 2026 — eNovate, a subsidiary of eFinance Investment Group, and Cobi, a UAE-headquartered AI-native customer intelligence platform, today announced the integration of Cobi’s AI-powered intelligence infrastructure across its digital payment ecosystem to redefine how young people across Egypt engage with…
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Exotel Launches ‘Harmony’ in the Middle East, Expanding Agentic AI-Led Customer Experience Platform Across the Region
Dubai, United Arab Emirates As enterprises across the Middle East fast-track AI adoption in customer experience, Exotel has announced the regional launch of Harmony, its AI-powered, human-assisted CX orchestration platform. Sachin Bhatia, Co-founder & Chief Growth Officer, Exotel The launch was unveiled by Sachin Bhatia, Co-founder & Chief Growth Officer, Exotel, during his address at IDC CIO…